John Ridley: Why American Airlines' Big Public Sad Meltdown is Good
Submitted: Apr 11, 2008 - It's one of those weeks where you should be happy to be you. Cause you could be this guy. Or you could be one of the thousands of displaced refugees formally known as American Airlines passengers.
As a (too) frequent flier of AA myself -- way to go three-for-three trips losing my bags! -- my heart goes out to all the stranded travelers. Though, I'm sure the American Airlines automated phone…

