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First Buzzed By: anonymous

Airline CEO calls accidently forwards how to handle a complaint to the complainers

Submitted: 2 weeks ago - Spirit CEO Baldanza sent a curt e-mail to a Spirit marketing executive asking the staffer to respond to the complaint. However, to save time, Baldanza clicked on the "Reply to All" button and his supposedly confidential internal message winged its way to the couple too.

» Full Story on aviation.com