Ask the pilot: Once again, the same airline comes out on top in a survey of passenger satisfaction. …
In a just-released survey by researchers at the University of Michigan, passengers call airline service "dismal." This is front-page news because ...? Tell us something we don't already know. Scores were tallied on a scale from 1 to 100 using something called the American Customer Satisfaction Index. Twenty-six thousand respondents graded each of the nation's seven largest airlines on a range of… » Full Story on Salon.com
