Eye of the storm

When residents of New Orleans began drowning three years ago, the city's director of Emergency Medical Services, Jullette Saussy, faced a devastating crisis. Radios failed. Ambulances were trapped. She needed boats and high-water vehicles to respond to the increasingly frantic 911 calls from people threatened by the rising waters.

Saussy and other city, state and federal officials vowed the… » Full Story on Salon.com